Once the Customer places the Order, W4Writer provides the Customer with an Account, where he/she can load and store funds used to pay Writers for Products. When the Writer shows progress in development of the Customer’s Product, the Customer may release a part of compensation for the Writer, that covers the scope of work done so far. W4Writer highly encourages to release the whole payment to the Writer only when the final version of the Product has been delivered and all the amendments agreed upon and done.
The Product the Customer receives is non-refundable and comes with no warranties. However, it is possible to fund the money stored for a particular Order back to the Customer’s Account in the following case:
The Customer is not entitled to a refund if:
Note: If Client downloads the final version of the Order (of 100% completion) and is satisfied enough not to request a revision, 100% of funds will be automatically released to the Writer. Upon the 72 hours’ expiration timeline, the Order is considered as closed and no revisions will be allowed.
Refund Request Procedure:
For creating a refund request, Customer should contact Support Team via Support tab which is located in their personal account, explaining the reason of the request. Refund requests are usually processed within 24 hours from the moment you sent your query.
Once you receive the refund confirmation, the Company will process it within 3-5 business days from the confirmation date.